smarthub-faq

What is SmartHub?

SmartHub is a mobile and Web app that delivers accurate, timely account information and allows you to make payments in a secure environment with the touch of a button, right from your mobile devices or on your PC. The two-way communication available with SmartHub allows you to notify us of account and services issues while providing us a way to let you know about special offers, programs, events and more.

Account Management

SmartHub lets you manage all aspects of your account online or with your mobile device. Creating a SmartHub account takes less than three minutes. Enter your profile information, choose your provider and you’re ready to begin.

Safe & Secure

SmartHub provides a safe and secure environment for bill payments and transactions between your provider and your financial institution.

Be in the Know

SmartHub lets you see details from your account. Add notifications that you would like to receive by email or text. Report service issues and more!

Billing and Payments


Pay your bill


Report an issue


FAQ

Frequently Asked Questions – Learn more about how you can manage your account online. You can also visit our YouTube Channel, which has video tutorials on how to use SmartHub and also describing some of the features. If you have other questions call us at (903) 482-7000 or Email us service@graysoncollin.net during regular business hours and one of our customer service representatives would be happy to assist you.

How do I sign up for SmartHub?
Go to the SmartHub link located on the top left corner of on our Home Page. Sign in like you have in the past using your existing user name and password. If you have not signed up for SmartHub, click “Sign Up Today” under SmartHub on our Home Page. Complete the information as requested and click on the “SUBMIT” button. You will be taken to the Self Service site where you can enter your information to begin using SmartHub.
What is the difference between the Mobile App and the Web Version of SmartHub?
The SmartHub Mobile Apps are native Applications that can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from any web enabled device. Both the Apps and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, set up recurring payments and report outages. The Web version allows you to register your accounts to receive notifications for account milestones, such as an approaching or a missed due date. The Web has a Profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods. The Apps allow you to find and get directions to office using the map feature on your device.
What is a “Native” Mobile App?
A native mobile app is a smartphone application that is developed in a specific programming language for iPhone and Android operating systems. These native mobile apps provide fast performance and a high degree of reliability. They also can access a phone’s camera and address book. In addition, users can use some apps without an Internet connection.
Is my phone or tablet supported?
SmartHub Apps are supported on the following platforms: IOS 3.1 and above (iPhone and/or iPad) Android 2.1 and above (Smartphones or tablets)
Is the App secure?
Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
How do I get the App for my phone or tablet?
Simply look for SmartHub in the Apple App Store® or in Google Play®. Search: SmartHub (not case sensitive but must be all one word), if duplicates appear the correct App is provided by our partner, National Information Solutions Cooperative. Or use the links below to go directly to the App. googlestore applestore
Do I have to buy the App?
No. Our App is free to download and install.
Do I have to change the way I pay my bill in order to use SmartHub?
No. You can take advantage of all of the features of SmartHub and continue to pay your bill as you currently do.
I have multiple accounts. Can I see them all in the App and on the Web?
Yes. The Web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the App, tap the Bill and Pay icon. The total due of all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history.
Can I make a payment on multiple accounts?
Web: To pay the total amount owed on all accounts, click the Pay Now button in the upper right corner of the screen or the Make Payment button on the home page. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid click the Pay Now button. App: Tap the Bill & Pay gadget. If paying the total amount due, tap the Pay button. If paying a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.
How do I sign up for notifications? What if I want to receive notifications for multiple accounts?
You must log into the Web and click on Notifications. Select preferred notification method (Text, Mobile Push, Email or Phone) and fill out the appropriate notification information based on your selection. Click Next to continue, verify the notification parameters and confirm. If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for.
How do I find your office?
On the App, tap the Map and you will see the office location. To get directions, tap the location and an address box comes up. Tap the address box and the Map/GPS Navigator options appear. Tap on the preferred method and follow the instructions.
What is the recommended screen resolution for SmartHub on the web?
1280 x 1024
In SmartHub web, my tab buttons are not highlighted to indicate what screen I am on and the Utility logo is centered on the page. Why is it displaying this way?
Even though you may be running Internet Explorer 8 or later, some of your websites could be displayed in version 7 compatibility mode. To check this, open Internet Explorer, select Page, and click Compatibility View Settings. Any websites that are listed will display in version 7 compatibility mode. Remove the SmartHub web site from this list.
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