Transparency Notice

Grayson Collin Communications

Disclosures Regarding Internet Service
(Transparency Disclosures)

The following are the Terms of Service and Network Management Practices for Grayson Collin Communications (“GCC”). The bandwidth you purchase (your service package or nominal bandwidth) from GCC is the maximum bandwidth available to you. GCC will make its best effort to transmit your data in a timely fashion. However, GCC does not guarantee you that you will be able to use your entire nominal bandwidth at any given time. This is referred to as a “best effort” service. GCC strives to make your total nominal bandwidth available for you to use within our network.

GCC cannot control bandwidth availability, congestion, or service quality on those parts of the Internet beyond our network.   When other customers use our network, you may not be able to use your maximum nominal bandwidth because all customers share total bandwidth capacity at some points on our network and on the Internet. If the bandwidth demand of all customers at a particular network location exceeds the bandwidth capacity provided, you may not be able to use your entire nominal bandwidth. All services other than Committed Bandwidth services are “shared services” used by many customers.

Service is provided equally to all customers, and every customer’s data has an equal chance to be served.  Service is provided equally to all customers, Internet services, protocols, and sources or destinations on the Internet such as websites, email servers, etc.

Affiliated Prioritization /Paid Prioritization.

GCC does not practice directly or indirectly any prioritization of traffic that favors some traffic over other traffic, whether it is to an affiliated company or to any other customer in exchange for consideration, money, or otherwise.

Due to limited bandwidth capacity on an upstream basis (customer to Internet), service is provided equally to all customers, protocols, and sources or destinations on the Internet such as websites, e-mail servers, etc. Service is not prioritized by customer or source or destination on the Internet.  No services, protocols, or legal sources and destinations on the Internet are blocked other than for reasonable network management. Any effects on service may only be noticeable in times of significant congestion.

Throttling. 

GCC does not throttle, degrade or impair access to lawful internet traffic on the basis of content, application, service, user, or use of a non-harmful device.

Blocking. 

GCC may block any service, protocol, source, or destination that GCC determines to be illegal or a threat to life, property, or national security, or if ordered to block or otherwise modify your data by law enforcement agencies.

Congestion Management.

At this time, GCC does not implement network management techniques when congestion occurs, however, in times of congestion on GCC network, GCC may, at its sole discretion, implement reasonable network management techniques to protect the services of all GCC’s customers so that each customer has adequate service quality. GCC will not implement network management if degradation of service is caused by congestion on portions of the Internet outside of  GCC’s network.

Devices & Software

There are no restrictions on types of devices you may connect to the routing equipment connected to GCC’s network other than that they must be approved by the Federal Communications Commission (FCC) for use in the US telecommunications network. You may not connect any equipment to GCC’s network that is not approved by the FCC. Most commercially available equipment such as modems, routers, and PCs are approved. All equipment approved by the FCC will have a label stating that it is approved and what type of approval it has. This information is also found in the user’s manual or printed instructions that are provided with the equipment and may be found online at the manufacturer’s website. You should read this label whenever you buy any equipment you wish to connect to GCC’s network. If you have questions about any particular equipment, please call us at 800-867-2887.

GCC’s Internet access service is designed to function with accepted industry standard interface software such as provided by Microsoft, Apple, and others. If you use a type of software not widely used in the worldwide Internet, you may experience some problems with compatibility between your software and GCC’s Internet access service. If you have any questions, please call us at 800-867-2887, and we will try to help you resolve this problem. It is the customer’s responsibility to assure that their software and operating interfaces conform to industry-accepted specifications.

Services Plans GCC Offers

Fiber

Basic –            up to 35 mbps down and up to 5 mbps up                  $49.95

Enhanced –      up to 100 mbps down and up to 100 mbps up            $64.95

Premium –       up to 1 Gig down and up to 1 Gig up                         $99.95

Residential

Lightning – VDSL

Up to 50 mbps down and up to 2 mbps up                                         $50.00

Standard DSL

Up to 3 mbps down and up to 1 mbps up                                           $54.95

Up to 6 mbps down and up to 1 mbps up                                           $74.95

 

Business – High Speed Internet that is scalable and dependable.  Call 800-867-2887 for information.

For addition information about application fees, installation fees, and possible credit discounts, please check out our website here.

 

Network Security

GCC uses the latest industry best practices to maintain integrity and security of its network. This may include security protections that interfere with some types of customer traffic. If you believe your services are being disrupted by our security systems, please contact us at 800-867-2887.

It is the customer’s responsibility to protect their computers and other devices from unwanted or harmful items. It is very strongly recommended that you provide your own virus and malware protection, spam filtering, and firewall software.

There are additional considerations regarding Internet security related to GCC Internet access service. Please review the Terms and Conditions portion of your service agreement.

Use of GCC’s Services for Real-Time Applications

The Best Effort services above may be suitable for real-time applications if the customer has purchased adequate bandwidth for that service. Disruption during times of congestion, if any, will be minimized if you purchase adequate bandwidth for the services you wish to use. However, since there are occasionally conditions of extreme congestion at various points in the Internet, including GCC’s network, GCC does not guarantee that your service will never be degraded.  GCC cannot control bandwidth availability, congestion, or service quality on those parts of the Internet beyond our network.

Note that bandwidth requirements will differ by real-time application. For example, video such as that offered by various services such as YouTube may require somewhat less total bandwidth than entertainment quality streaming video. Bandwidth requirements may also differ among providers.

Privacy of Customer Information

GCC inspects packets of data you send or receive over our network to allow us to route data. We inspect only the packet headers which tell us where to send your data and the type of data.

GCC does not examine the content of your data, i.e.: the data which you send or receive, such as the from and to e-mail addresses of your e-mail, which web sites you visit, the sources of your video, or the contents of files you send or receive.

GCC does not sell or reveal your data to any third parties.

GCC may provide any of your data, both on an active, real time basis and stored data such as your billing records, to law enforcement under appropriate legal orders if law enforcement requests your information in matters dealing with illegal acts or a threat to life, property, or national security.

Contact Us

If you have any complaints, questions or comments regarding our network management policies or practices, please contact us at 800-867-2887 or customerservice@graysoncollin.net.

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